Refund policy
RETURN / REFUND POLICY
Last Updated: 2/10/2022
Thank you for shopping at https://rellbrook.com/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rellbrook House of elderberry Located at , Florida, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://rellbrook.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can talk to us and we will either replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: There are some non returnable items like juices and few other, which cannot be returned.
REFUND POLICY
In order to be eligible for a refund, you have valid reason for getting refund or store giftcard.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- There must be valid reason for the refund.
If the product you have received which turns out to be defective or otherwise of poor quality or you are not satisfied with the same, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
After we get the details of the issue, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
CREDIT POLICY
You are given 60 days to ask for the credit from the date of purchase. Customers are entitled to ask for GIFT CARD in exchange to the Goods
Credits that has been given back to the customer is only allowed to be used on our Website Only.
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must have the receipt or proof of purchase
Product that are on sale or discounted is not eligible for Credit or Refund.
If the product you have received which turns out to be not good quality, please notify us as soon as reasonably possible after you become aware of poor quality.
We offer 100% return to refund that are processed through Credit and are valid within 120 days from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.
EXCHANGE POLICY
Products cannot be exchanged for a different size or colour variation. Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A REFUND
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: info@rellbrook.com
Contact Form URL: https://rellbrook.com/pages/contact
Phone Number: (561) 225-7910
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
If you still find it difficult just contact our customer support number, you will have solution as soon as possible.