Refund policy

RETURN / REFUND POLICY

Last Updated: 2/10/2022

Thank you for shopping atĀ https://rellbrook.com/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.Ā 

The following terms are applicable for any products that you purchased with us.

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INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

IndividualĀ (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers toĀ Rellbrook House of elderberryĀ Located atĀ ,Ā Florida,Ā US.

GoodsĀ refer to the items offered for sale on the Service.

OrdersĀ mean a request by You to purchase Goods from Us.

ServiceĀ refers to the Website.

WebsiteĀ refers to My Site, accessible fromĀ https://rellbrook.com/

YouĀ means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can talk to us and we will either replace it, or credit your account. You are eligible for aĀ REFUND, CREDIT/GIFT CARD, or EXCHANGEĀ which are subject to the below terms:

Product that are bought from theĀ Physical Stores canā€™t be returned.Ā All Items are eligible for return exempt the products that are:Ā There are some non returnable items like juices and fewĀ other, which cannot be returned.

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REFUND POLICY

In order to be eligible for a refund, you have valid reason for getting refund or store giftcard.

In order for the product to be eligible for aĀ Refund, make sure these conditions are met:

  • There must be valid reason for the refund.

If the product you have received which turns out to be defective or otherwise of poor quality or you are not satisfied with the same, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we get the details of the issue, our team of professionals will inspect it and process your refund. The money will be refunded to theĀ Original Payment MethodĀ youā€™ve used during the purchase.Ā 

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CREDIT POLICY

You are givenĀ 60Ā daysĀ to ask for the credit from the date of purchase. Customers are entitled to ask forĀ GIFT CARDĀ in exchange to the Goods

CreditsĀ that has been given back to the customer is only allowed to be used on ourĀ Website Only.

In order for the product to be eligible forĀ CreditĀ make sure that these following conditions are met:

  • Product must have the receipt or proof of purchase

Product that are on sale or discounted isĀ not eligible for Credit or Refund.

If the product you have received which turns out to beĀ not good quality, please notify us as soon as reasonably possible after you become aware of poor quality.

We offer 100% return to refund that are processed throughĀ CreditĀ and are valid withinĀ 120 daysĀ from the date it was credited to the customer. Unfortunately, CreditsĀ can't beĀ used to pay for shipping fees.

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EXCHANGE POLICY

Products cannot be exchanged for a different size or colour variation. Unfortunately, product that were marked as a Bundled when purchased isĀ not allowedĀ to beĀ Returned or Exchanged.

HOW TO INITIATE A REFUND

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address:Ā info@rellbrook.com

Contact Form URL:Ā https://rellbrook.com/pages/contact

Phone Number:Ā (561) 225-7910

You will be updated for their Return Status through theirĀ EMAIL,Ā provided that contact information is recorded to us.

If you still find it difficult just contact our customer support number, you will have solution as soon as possible.

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